FAQs

FAQs

We're Oxnorth, a leading supplier of gazebos, marquees and instant shelters, plus many related products and accessories, including outdoor furniture and heating.

Read on to see the answers to some of our frequently-asked questions. If you can't see your question below, please email us at info@oxnorth.com and we'll be back in touch with a response. 

Where do you ship to?

We sell our marquees, gazebos and instant shelters to all of the UK and the Republic of Ireland. This includes the Isle of Man and the Channel Islands, as well as England, Scotland, Wales and Northern Ireland. If you are outside of our delivery radius, please contact us for more information.

Where are you based?

We are based in Portstewart, Co Derry / Co Londonderry, Northern Ireland. 

Can I customise my gazebo?

You can customise the canopy with colours, images and prints through our bespoke canopy printing service. We have a number of different gazebo and canopy sizes available and may be able to accommodate requests beyond our standard size options, although this may not always be possible. 

What different types of gazebo do you have?

We have multiple different gazebos available for you to buy, but they can generally be categorised as either box-frame gazebos or hex-frame gazebos

Do you have any outdoor tables for sale?

We have a wide selection of tables for you to choose from, including wooden trestle tables and plastic tables. We also have aluminium and wooden marquee tables that fit neatly into our gazebos and marquees. 

What kind of event seating do you have for sale?

We have a range of event seating options available, including standard folding chairs as well as deluxe folding chairs, plus full aluminium bistro furniture sets.  

Do you sell patio heaters?

We sell patio heaters, including the Mushroom patio heater and the Flame Tower patio heater

Do you sell replacement parts for gazebos or patio heaters?

If you need any replacements, please contact us and we'll be happy to help! We also sell some patio heater replacement parts through our website, such as flame tower glass tube replacements and heater reflector replacements

Do you sell gazebo heaters? 

Yes, we have heaters that were specifically made with our gazebos and marquees in mind, such as our 3-way gazebo heater

What is your returns policy?

Please see our returns and refunds policy

What is your shipping policy?

Please see our delivery information

How do I assemble gazebos?

Each pop-up gazebo comes with individual assembly instructions. We use quick-release ring pulls for a quick set-up. 

Do you provide storage bags?

All gazebos come with storage bags. Some have wheeled storage bags for ease-of-transport. 

Are your gazebos, marquees and canopies waterproof? Do they provide UV protection?

Yes, all our canopies have PVC coating and and PU coating to protect from the elements. We have also reinforced stress points and created seamless designs for further weather protection.

Do your gazebos, outdoor furniture and accessories conform to health and safety legislation?

All of our products and accessories conform to all health and safety legislation in the UK, Ireland and the European Union. We adhere to regulations including  BS 7837: 1996, DIN 4102-B1 and DIN 4102-B2.

Are your gazebos flame-retardant?

Yes, all gazebos, canopies and sidewalls are flame-retardant. 

Do you sell spare parts for your pop-up gazebos and instant shelters?

Yes, we are happy to sell spare parts. Please contact us with your specific requirements.