We're Oxnorth, a leading supplier of gazebos, marquees and instant shelters, plus many related products and accessories, including outdoor furniture and heating.
Read on to see the answers to some of our frequently-asked questions. If you can't see your question below, please email us at email@example.com and we'll be back in touch with a response.
Where do you ship to?
We sell our marquees, gazebos and instant shelters to all of the UK and the Republic of Ireland. This includes the Isle of Man and the Channel Islands, as well as England, Scotland, Wales and Northern Ireland. If you are outside of our delivery radius, please contact us for more information.
Where are you based?
We are based in Portstewart, Co Derry / Co Londonderry, Northern Ireland.
Can I customise my gazebo?
You can customise the canopy with colours, images and prints through our bespoke canopy printing service. We have a number of different gazebo and canopy sizes available and may be able to accommodate requests beyond our standard size options, although this may not always be possible.
What colours do you have gazebos in?
Our standard colour options are black, blue, silver and black, red, green, sky blue, grey, or white, but custom colours are available on request. The colours of a pop-up gazebo could affect more than you think!
What sizes do you have gazebos in?
Our pop-up gazebos come in the following sizes:
What different types of gazebo do you have?
We have multiple different gazebos available for you to buy, but they can generally be categorised as either box-frame gazebos or hex-frame gazebos. We aim to have a huge range of pop-up gazebos available in all different styles and designs, so everyone who needs one can find what they're looking for effortlessly.
What materials are your gazebos made from?
Our gazebo frames are typically made of anodised aluminium, while the canopies are made from polyurethane and PVC with a weatherproof coating. These materials conform to all UK and EU safety standards and are flame retardant. We choose these materials because they are lightweight and resilient.
Read more about the materials in our pop-up gazebos for extra specifics.
Do you have any outdoor tables for sale?
We have a wide selection of tables for you to choose from, including wooden trestle tables and plastic tables. We also have aluminium and wooden marquee tables that fit neatly into our gazebos and marquees.
Just like our marquees, canopies and gazebos, our outdoor furniture is built to last, so is resilient and made from hardwearing materials.
If you're combining our furniture with our gazebos, and you intend to site the furniture within the marquee shelter itself, please read our guide to using gazebos with tables, chairs and lighting.
How can I get the most out of the available space in my gazebo?
Make sure you check out our gazebo size guide to ensure you select the right pop-up shelter for your requirements. You may also want to read our guide to getting the most out of the space in your marquee.
What kind of seating and outdoor furniture do you have for sale?
We have a range of event seating options available, including standard folding chairs, plus a folding chair trolley. Our event seating and outdoor furniture is made to the same long-lasting standards as our gazebos, and can be wiped clean, set up and transported easily.
Why should I buy a pop-up gazebo from Oxnorth?
We at Oxnorth are proud of our quality products and our low prices. We're shipping amazing marquees and gazebos all over the UK and Ireland rapidly, with customisation options and accessories that will exceed your highest expectations.
Read why to trust Oxnorth for pop-up gazebos and instant shelters for more information about why we're the instant marquee experts.
Do you sell patio heaters?
We sell patio heaters, including the Mushroom patio heater and the Flame Tower patio heater. We also have replacement parts for our patio heaters. Patio heaters are a great way to keep outdoor areas warm such as outside eating areas and smoking areas, and can be a striking feature at restaurants, pubs and leisure facilities.
Please note that our patio heaters are not intended for internal use, including within our pop-up gazebos; these can be illuminated by our gazebo heaters.
Do you sell replacement parts for gazebos or patio heaters?
If you need any replacements, please contact us and we'll be happy to help! We offer replacement parts for all of our patio heaters, gazebo heaters and everything else we have available.
We also sell some patio heater replacement parts through our website, such as flame tower glass tube replacements and heater reflector replacements. You can also find many pop-up gazebo accessories through us.
Do you sell gazebo heaters?
Yes, we have heaters that were specifically made with our gazebos and marquees in mind, such as our 3-way gazebo heater. These heaters should not damage the materials inside our pop-up gazebos under normal use, and are safe for interior use, as they do not produce flames or combustion gases.
What is your returns policy?
Please see our returns and refunds policy to find out more about returning our pop-up gazebos, patio heaters and related accessories. Please make returns within 30 days of the date of purchase, and include the original packaging.
What is your shipping policy?
Please see our delivery information to find out about our shipping and deliveries.
We are based in Northern Ireland and aim for rapid shipping throughout the Republic of Ireland and the UK on all orders. All locations in the UK and Ireland are covered.
How do I assemble pop-up gazebos?
Each pop-up gazebo comes with individual assembly instructions. We use quick-release ring pulls for a quick set-up.
To set up an instant shelter or pop-up gazebo, extend the frame part-way, and then attach the canopy to the corners and any other connection points. Then completely extend the frame, and extend the legs. You can then attach sidewalls and other parts as required.
Read our instructions on how to set up pop-up gazebos for more information.
Do you provide storage bags?
All gazebos come with storage bags. Some have wheeled storage bags for ease-of-transport. Full information is provided on individual product pages.
How do I store my pop-up gazebo?
Please fully dismantle your gazebo, including removing the canopy from the frame, before storage. Please also ensure every component part is dry. Doing so will avoid staining and other damage and will prolong the life expectancy of your product.
Read our pop-up gazebo storage instructions for more information.
Are your gazebos, marquees and canopies waterproof? Do they provide UV protection?
Yes, all our canopies have PVC coating and and PU coating to protect from the elements. We have also reinforced stress points and created seamless designs for further weather protection.
Read more to find out how waterproof our gazebo canopies are.
What is the difference between a gazebo and a marquee?
At Oxnorth, gazebo and marquee are used almost interchangeably, but there are some differences between the two. Read on to see the differences between gazebos and marquees.
What is a pop-up gazebo?
Pop-up gazebos have been specially-designed to be as quick to set up as possible. These are premium instant shelters that can be erected and taken down rapidly without any fuss, making them very well-suited for temporary use, such as at trade shows or outdoor events. Find out more about what is a pop-up gazebo!
What are the benefits to pop-up gazebos?
Why do people opt for pop-up gazebos other more permanent or semi-permanent models? Typically, people choose pop-up gazebos and instant shelters because they are versatile and affordable, providing temporary shelter with ease.
Find out the benefits to pop-up gazebos with Oxnorth, or read about whether to choose a pop-up shelter or a permanent gazebo.
Do your gazebos, outdoor furniture and accessories conform to health and safety legislation?
All of our products and accessories conform to all health and safety legislation in the UK, Ireland and the European Union. We adhere to regulations including BS 7837: 1996, DIN 4102-B1 and DIN 4102-B2. We take health and safety seriously and do all things reasonably practicable to protect the wellbeing of our clients and the general public, as well as our workforce.
Are your gazebos flame-retardant?
Yes, all gazebos, canopies and sidewalls are flame-retardant and conform with all fire resistant requirements for instant shelters, tents, canopies and temporary structures.
Do you sell spare parts for your pop-up gazebos and instant shelters?
Yes, we are happy to sell spare parts for all of our pop-up gazebos and instant shelters. Please contact us with your specific requirements.
You stock so many gazebos! How do I know which is best for me?
Our gazebos are versatile and almost of all of them can be used in any context imaginable. However, we completely understand that if you're a gazebo novice it can be a bit overwhelming. If you're having trouble choosing, we suggest you get in touch with us directly to discuss your particular requirements. A friendly member of our team will be happy to work with you to select the gazebo that's perfect for whatever you've got planned.
Check out our gazebo buying guide for more information.
How do I clean my gazebo?
After buying your shiny new structure it's understandable that you're going to want to keep it looking in tip top condition. However, with them usually being placed outdoors accidents do inevitably happen.
The best recommendation we advise is to apply warm soapy water with a sponge to any marks as soon as you notice them. Always wash your gazebo by hand because other methods may lead to tears in the fabric. Do not under any circumstances attempt to machine wash your gazebo fabric as this can seriously damage the material.
We'd also recommend that you dry your gazebo thoroughly before storage.
For more information, read our article 'how do I clean my gazebo?'
Do I need to anchor my gazebo to the ground?
Anchoring gazebos is vital and failing to do so poses a danger to you, your staff and the general public. You may be liable for any damages caused by negligently-anchored gazebos.
A structure such as a gazebo can be very susceptible to sudden strong gusts of wind. Nothing will sour the mood at an event or party more than your gazebo collapsing or, even worse, flying into other nearby property. Fortunately, our gazebos come provided with a tie down kit or gazebo weights, which will enable you to securely affix your marquee to the ground.
When you're fixing your gazebo to the ground be sure to attach the ties to the frame and not the canopy. If there is a strong wind and you've attached the ties to the canopy this can lead to them becoming torn. So be careful to never make this mistake!
Find out more about what to do with a gazebo in windy weather!
What should I do if my gazebo is erected and a storm is coming?
While we're very proud of the ability of our gazebos to keep you dry and warm in rainy conditions, it's important to remember that they do have their limits. If particularly harsh weather is forecast, it's very important to seek more solid shelter. If a storm is coming and you don't have time to completely collapse the structure, you can help to offset any potential damage by removing the sidewalls. This will allow winds to pass through and lessen the chance of the gazebo becoming dislodged from its moorings and flying off.
It's very rare that any events like these will happen with your gazebo, but it's always a good idea to be knowledgeable and prepared for anything.
Read more information about pop-up gazebo adverse weather tips.
What's the life expectancy of my gazebo?
Provided you abide by our advice, you should find that your gazebo gives you plenty of pleasure for up to ten years. Just ensure you always take care when transporting, assembling and disassembling your gazebo and it should be a loyal servant and source of shelter for many years.
Should I choose an open gazebo or one with sidewalls?
The choice is yours! We look further in our article about the benefit of open and closed gazebos!
Can I attach gazebos together?
You can attach multiple of our gazebos together to create one structure. We offer a range of products to facilitate this; one of the easiest ways to do so is with our gazebo gutters.
Where can I set up a pop-up gazebo?
Our pop-up gazebos can be set up in any location with adequate space, although slopes or other uneven surfaces may require additional flooring. Please adhere to all wind safety requirements when setting up outdoors, especially when setting gazebos up outdoors on hard surfaces. Check out our page 'Can I set up pop-up gazebos anywhere?' to find out more.
How does condensation affect a pop-up gazebo?
Condensation is a natural and unavoidable process in all waterproof structures, but with ventilation you can minimise its impact. Read more about how condensation affects gazebos and canopies.
Should I hire or buy a gazebo?
At Oxnorth, all of our gazebos are for sale only. Read about the benefits of buying a gazebo instead of hiring one.